QUESTION

How do I set up a data feed from UBS?

ANSWER

Tamarac Services often assists clients with requests to enable a particular custodian feed to PortfolioCenter or the UMP.

Notes

If Tamarac's client firm (RIA) does not have an existing relationship with UBS but their clients (the investors) do, then the Standard Data Sharing Authorization agreement needs to be review and signed by the RIA and returned to Tamarac.

Tamarac then needs to forward the completed Data Sharing Authorization, a list of accounts to be added, and the firm's point of contact to UBS.

UBS will contact the firm for confirmation. At that time UBS may require additional LOA's to be signed by the end client if not previously provided.

UMP Data Feed

To set up the data feed in the UMP from UBS, follow these steps:

  1. The client should provide a list of open account numbers.

  2. When the macro for the custodian is selected in Zendesk, the email will be sent to sh-poweruser@ubs.com as shown below. This is an internal request and you should set yourself as the requestor.

    Sample Email

    [To]:  sh-poweruser@ubs.com

    [Subject Line]: Envestnet Tamarac Feed for {Firm Name}

    [Email Content]

    Hello UBS team,

    Can you please add the accounts listed in the spreadsheet, which is hyperlinked within this email, for our client, {Firm Name}, to our UBS Envestnet feed?

    Client contact:
    Client email:

    If you could please let me know when this has been completed, it would be greatly appreciated. Please note that the file is not attached but is a link in this email. Let me know if you have any questions.

    Regards,

    Your Name

  1. Once the custodian confirms that the feed has been set up and the account has been added, you should check the following day in the UMP. If the account was not linked to the correct client and it’s been labeled as an orphaned account, send an email to TAS-UMP-Configuration@trv.envestnet.com to assign the orphan account to the firm.

  2. As a final step, make sure that a Standard Interface license code has been entered in PortoflioCenter for the purposes of the UMP feed. In most cases, this should be the Standard 8 Interface and can be shared with Schwab, Fidelity, and TDA.

Notes

If full account numbers are needed, send through a password protected excel sheet with the password provided via phone call and separate request. UBS will only send the first 7 digits of the account number to the UMP.

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